Return and Refund Policy
Effective Date: 10-05-2025
Welcome to Fashion and Garments! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Returns
You may return most new, unused items within 7 days of delivery for a full refund or exchange.
Eligibility for Returns:
- The item must be unused, unwashed, and in its original condition with tags and packaging intact.
- Items must be returned in the original packaging along with the invoice.
- Innerwear, socks, swimwear, and accessories are non-returnable due to hygiene reasons.
- Customized or made-to-order items cannot be returned or exchanged.
How to Initiate a Return:
- Email us at [support@fashionandgarments.in] or call us at [insert phone number] within 7 days of delivery.
- Mention your order number, reason for return, and attach a photo of the item (if damaged or defective).
- Our team will review and arrange a reverse pickup if eligible.
- You can also send the item to our return address (mentioned below) at your cost, if reverse pickup is not available in your area.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds:
- Refunds will be processed to your original method of payment within 5–7 business days.
- In case of COD (Cash on Delivery) orders, refunds will be made via bank transfer or store credit.
Deductions (if any):
- Shipping charges (if paid) are non-refundable.
- In case of repeated returns or abuse of the return policy, we reserve the right to decline future returns.
3. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong size or product.
- To request an exchange, follow the return procedure above and mention that you’d like an exchange instead of a refund.
- Exchanges are subject to availability of stock.
4. Return Address
Fashion and Garments
[Insert Full Return Address Here]
[City, State, PIN Code]
India
5. Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact our customer support:
- Email: support@fashionandgarments.in
- Phone: [Insert Phone Number]
- Working Hours: Mon–Sat, 10 AM to 6 PM